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Subscription FAQ

Our most frequently asked questions

  • All Subscription Service Info

    What is included?

    Four unique, curated, artisan cheeses delivered to your door every month. Each cheese will be between 150-200gm from some of the best cheese producers in the country. It will always feature a mix of styles, milks, and regions.

    How often 

    Cheeses are delivered monthly, dispatch will occur on the third Tuesday of each month. We will let you know what’s in each box and you can opt-out, pause or cancel at any time after your initial commitment period. 

    Where do you deliver?

    We can deliver cheese to 98% of Australia. In the rare instance that we are unable to ship to your address you will be contacted upon order by our team. Please feel welcome to contact our team at orders@smellycheese.com.au or on 0429 862 400 if you live in a remote area and would like to check shipping availability and times.

    How much is delivery?

    Our subscription boxes included all packaging and delivery via Startrack in the subscription price (usually $25.00).

    Do you deliver to Post Office Boxes?

    Unfortunately we are not able to deliver to Post Office Boxes, all deliveries must be made to a physical address. Please provide instructions as to where the courier may leave your cheese in the event that no one is available to accept the delivery, as no signature is required at delivery. If no instructions are provided then the driver will leave your box in a place deemed safe and out of sight. On occasion a delivery driver may decide that it is unsafe to leave the box and then it will be taken to the closest Post Office.

    When do you dispatch orders and how long will it take to get to me?

    We dispatch our orders from Adelaide, South Australia on Mondays, Tuesdays, and Wednesdays. No dispatch will occur on South Australian public holidays.

    We aim for the cheese to get to you within 48 hours of it being dispatched from Adelaide. Once your order has been picked ready for collection by our transport partner you will receive email notification, you will receive a tracking number from StarTrack to follow your order. If you have purchased cheese as a gift, we advise that you put the recipient's mobile phone number in the contact details section to enable them to receive the tracking details from StarTrack. For further details please refer to StarTrack website www.startrack.com.au

    What do you pack your cheese in?

    All our cheese is cut and wrapped specifically to your order to replicate the experience of coming to our store and ordering a piece of cheese. We do not pre-cut or cryovac your cheese (unless this is a product sold like this).  Orders are shipped in and with eco-friendly, sustainable packaging, insulation and ice bricks from Planet Protector. For more information about their award-winning products please visit their website https://planetprotectorpackaging.com/. When you open your box expect the rush of excitement as you see perfectly wrapped cheeses amongst packaging for a sustainable planet.

    I am purchasing a gift; can I send a note with my order?

    Yes, please include a personal note for your recipient. We can add any special notes or requests to your order in a Smelly Cheese Shop card free of charge. Our orders are not sent with the invoice so they are the perfect gift! Choose to give your subscription as a gift, which means auto billing will automatically terminate at the end of the gift period. 

    How do I dispose of my packaging?

    We are proud to use Planet Protector Packaging to send our cheese to you. For more information please check out their website https://planetprotectorpackaging.com/

    The carton can be reused and is recyclable through your local council. The wool liner is home compostable and biodegradable, suitable to place in your home green garden bin or to bury in your backyard, releasing valuable nutrients back into the soil. Our ice packs are non-toxic and the gel is suitable to dispose of in any sink with running water. The outer shell is kerbside recyclable.

    How soon do I need to consume my cheese once I receive it?

    Individual products will have their own best before dates; however we recommend that you eat all of your cheese within two weeks of receiving it or via the best before date should it be a short date cheese. We know it is unlikely that many will last this long! If you are unsure please feel welcome to ask us orders@smellycheese.com.au before or after any purchases.

    My gel packs melted. Is my cheese still ok?

    In the summer months it is likely that the gel packs will be fully melted by the time they arrive at your door. We, along with our packaging supplier, have temperature tested our packaging to make sure they keep the cheese safe (and delicious) within the two-day delivery. In the hot summer months, we use more gel packs and we may send your cheese in a foam box if you are in a remote location.

    It is best to store your cheese in the fridge when it arrives to keep it lasting longer. When you’re ready to eat it, take it out and let it come to room temperature, this is always the best way to eat cheese! Accidents and delays do happen with shipping and we do our best to watch our system for these but please let us know at orders@smellycheese.com.au (with photos and a brief description) if your cheese arrived in a questionable state and we’ll work to find the situation immediately! 

    My question wasn’t answered, help!

    We would love to help you with any questions on orders@smellycheese.com.au or 0429 862 400

  • Where do you ship? How much is delivery?

    We can deliver cheese to 98% of Australia. Cost of delivery is $18.00 per 2.5kg of product. 

  • Do you deliver to Post Office Boxes?

    We are not able to deliver to Post Office Boxes, we must have a physical address. In the event that there will be no-one at home, please provide instructions as to where the courier may leave your cheese as no signature is required at delivery. If no instructions are provided then the driver will leave your box in a placed deemed safe and out of sight. There may be occasions where the delivery driver will decide that it is unsafe to leave the box and then it will be taken to the closest Post Office.


  • When do you dispatch orders and how long will it take to be delivered?

    We dispatch our orders from our shop in Adelaide, South Australia on Mondays, Tuesdays and Wednesdays. Orders received after 12pm on a Wednesday will be dispatched the following Monday. In the event that any of these week days are South Australian Public holidays no dispatch will occur on that day. Orders are shipped in cardboard cartons with insulation and gel ice bricks, via StarTrack.

    We aim for the cheese to get to you within 48 hours of it being dispatched from Adelaide. You will receive a tracking number from StarTrack to follow your order.

    If you have purchased cheese as a gift, we advise that you put the recipients mobile phone number in the contact details section to enable them to receive the tracking details from StarTrack. For further details please refer to StarTrack website www.startrack.com.au
.

    All deliveries are made with the authority to leave, however if this is deemed unsafe to do so the driver may take the box to the local Post Office. If your order is a gift please ensure to let the recipient know to collect the order as soon as possible.

  • I received a different cheese or item than what I ordered, please explain!

    As we stock seasonal, artisanal and often international products we can sell out at a moment's notice. As such an order can be placed before we have time to update availability on the website. In the event that a certain cheese or item you ordered was not available in stock we will find a suitable substitute of equal or greater value to ensure you get your order on time. If a suitable replacement is not available you will receive a call or email from a member of our team to discuss how you would like to proceed. If you would prefer not to receive any substitutes please note this with your order.

  • What do you pack your cheese in?

    Our cheese is cut and wrapped specifically to your order. Essentially, we aim to replicate the experience of coming to our store and ordering a piece of cheese. We do not pre-cut or cryovac your cheese (unless this is a product sold like this).  It will come individually wrapped in cheese paper.

    All of our deliveries are made in Thermogard packaging, including the carton, insulation and gel ice packs. Wood wool is used to protect the cheese during transit.

  • Can I send a note with my order?

    Yes, please do! We can add a handwritten card or any special requests with your order. Our orders are not sent with the invoice.

  • How do I dispose of my packaging?

    We are proud to use Thermogard to send our cheese to you. For more information please check out their website https://thermogard.com/recycle/.

    The carton can be reused and is recyclable through your local council. Thermogard icepacks are reusable, and do not contain any chemical nasties or toxic ingredients. but when the time comes to dispose of your gel icepack, follow the simple instructions on their website. The insulated liner is Envirofoil and can be reused, or recycled with soft plastics.

  • How soon do I need to consume my cheese once I receive it?

    Take your cheese out of the box and put it in the fridge. You should try to eat your cheese within two weeks of receiving it but it could last longer—just know that that it might not be its best self after a week.  

  • My gel packs were melted when the package arrived. Is my cheese still ok?

    In the summer months we expect our gel packs to be fully melted by the time they arrive at your door, and we have temperature tested our packaging to make sure they keep the cheese safe (and delicious) within the two-day delivery.

    In the hot summer months, we use more gel packs and we may send your cheese in a foam box if you are in a remote location. However, it’s best to store your cheese in the fridge when it arrives to keep it lasting longer. When you’re ready to eat it, take it out and let it come to room temp; this is always the best way to eat cheese!

    Unavoidable delays do happen with shipping and we do our best to watch our system for these but please let us know at orders@smellycheese.com.au if your cheese arrived hot or melty and we’ll work to fix the situation immediately! 

  • My question wasn’t answered, help?

    You bet! You can email us at orders@smellycheese.com.au with any questions.